KIVA Blog Archive April 2010

04/06/2010 8:57 (comments: 0)

Making the Business Case for Unifying Channels Part I: Making the Customer’s Channel of Choice the Right One for You

The good news is that with the introduction of multiple delivery channels, interaction volumes have grown, but there's bad news too. Most institutions will find that the growth has not necessarily been in ways that are most profitable for them.