KIVA Blog Archive January 2013

01/03/2013 11:54 (comments: 0)

Where is the traditional teller role heading…oblivion?

Indications are that the primary role of tellers will change at some institutions in the next few years, but not all. Conducting routine financial transactions with a live person is still preferred by a significant portion of the customer base, especially customers amongst an older demographic who tend to have higher net worth. Many institutions attempt to cost justify this personal service, through transaction fees or offsetting investments, with varying success.